Companies have long operated on the belief that the customer is always right. We're way past that now. The customer has to be at the heart of everything you do -- long before you even come into contact with them. Becoming a customer-centric company is the biggest strategic shift you can make.
The Secret To Our Customer Success? A Pair Of Red Sparkly Chucks (Yes, Really)
Forbes - 30 Oct 2019 22:49
Companies have long operated on the belief that the customer is always right. We're way past that now. The customer has to be at the heart of everything you do -- long before you even come into contact with them. Becoming a customer-centric company is the biggest strategic shift you can make.
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